How To Use The 5 Levels Of Staff Improvement And Build Higher Teams!

As the staff continues to carry out, it might even achieve becoming a high-performing staff. High-performing groups have optimized each task and folks relationships—they are maximizing efficiency and staff effectiveness. Katzenberg and Smith, of their examine of groups, have created a “team efficiency curve” that graphs the journey of a team from a working group to a high-performing staff. Reflecting on how views and dealing practices have changed and been positively affected by particular person and group effort can reveal great studying points for the future. Though this exercise can be utilized as a debriefing exercise on the finish of a project, it can be efficient at surfacing the optimistic outcomes of initiatives like moving a team from Norming to Performing. It’s additionally a great way of reinforcing how far you’ve come as a bunch and to rejoice how you’ve grown.

A workshop to evaluate staff priorities and made decisions about what to give consideration to individually and collectively. The workshop challenges members to reflect on where they can have probably the most impression and influence. Use this workshop to refine priorities and empower ownership among team members. As with any side of teamwork, it can be straightforward to fall right into what are the 4 stages of team development a pattern and never contemplate the way you would possibly enhance your course of until it becomes a problem. Having an agreed-upon methodology of raising considerations and discussing them productively is a nice way to ensure that your group is prepared to deal with such difficulties after they come up.

Some groups do come to an end, when their work is accomplished or when the organization’s needs change. While not part of Tuckman’s authentic model, it’s important for any group to concentrate to the top or termination course of. No matter what sort of team you’re forming, you in all probability shouldn’t expect its members to immediately bond and rapidly reach the level of a high-performing team.

  • With a structured method, you’ll be able to enhance your team’s performance at every stage of growth.
  • It’s essential to do not overlook that teams in the Norming stage could not yet have gotten every little thing right and still need guidance and consideration as they transfer in the path of turning into an efficient group.
  • To capitalize on FireFly Facilitation’s professional group improvement providers and innovative methods,
  • This is identified as the “polite stage” during which the staff is especially focused on similarities and the group looks to the chief for structure and path.
  • Seeing your colleagues as more than their job roles is one thing that should happen in the early levels of the Forming course of but it’s essential to maintain participating these muscular tissues.

This team development exercise helps guide a group through a structured dialogue by focusing attention on six totally different areas, surfacing any challenges, after which voting on what’s most necessary to the group. The learnings from this activity can then be used to resolve issues, strengthen the group and assist move the team from Norming to Performing. This step was added to the existing mannequin of group development by Tuckman in 1977. Having fun collectively can be an usually overlooked element of staff improvement. Seeing your colleagues as greater than their job roles is something that ought to occur in the early stages of the Forming process but it’s necessary to keep partaking these muscular tissues.

White-fairhurst Tpr Model

They feel confident and comfy when approaching you with issues and questions. None of us have excellent data, however we will get closer by sharing what we all know and what we see. I prefer to play a sport I call “Pin the Tail on the Tuckman” to uncover those differences in notion and align on the place a team is at. Alliance for Leadership Acceleration and the LEAP-Leadership Acceleration Program.

what are the 4 stages of team development

To successfully transfer forward with team development, a gaggle first needs to grasp their purpose and general targets. Frustration or conflict can arise if the group doesn’t agree on or understand the reason for the team’s existence and the way success shall be measured. Being certain the staff is aligned on group objectives early on means that you could develop as a group swiftly and efficiently. At the tip of the train, all the questions go up on a whiteboard to encourage further dialog throughout the day. By encouraging the group to take ownership of this a part of the staff improvement course of, you’ll have the ability to meaningfully impression the Forming stage. In this guide, we’ll not only discover the phases of team growth but additionally discover how one can transfer your group through them productively with practical suggestions, actions, and exercises.

Build Relationships

During the Forming stage, a lot of the group’s power is targeted on defining the team so task accomplishment could also be comparatively low. And its success or failure very a lot hinges on the data and skill of its management. When leaders enable groups to kind and develop with unrealistic expectations or too little oversight, dangerous issues can occur. Conversely, when leaders acknowledge that every team needs some time and TLC to develop right into a practical unit, good things tend to observe. CEO/Founder, has more than 25+ years of expertise jumpstarting and sustaining the effectiveness of groups at all ranges of the organization and throughout a massive selection of industries.

You may nonetheless have to put out the occasional fire, but on high-performing teams, leaders can typically focus on monitoring progress, measuring outcomes and celebrating achievements. Helpful instruments embody having the right expertise and accurate metrics to measure group performance—as well as figuring out how to throw an excellent party. This is when things “get real.” Having found some degree of comfort on the team, some group members might start to mistrust others—whether due to interpersonal clashes, past experiences or different causes. Resistance to assigned duties and bristling at certain guidelines or methods may occur.

Situation: You Are Leading Your Staff Via The Storming Stage

To properly and clearly identify these in group form, we use the four phases of staff improvement. Sounds great in theory, but placing it into follow can feel daunting. With a structured approach, you can enhance your team’s performance at each stage of growth.

Disagreements and differences of opinion will all the time happen when passionate and proficient folks get together – the key is to not get bogged down and discover productive methods to navigate those variations. Your group wants to communicate clearly and, rely on each other somewhat than activate one another. This is an important level in group growth where leaders can pinpoint bottlenecks, areas of enchancment and couple them with staff strengths to build forward momentum. After studying every thing above, you might have a reasonably good concept where your team is at – however does the remainder of the group agree? We all understand things in our own unique way based mostly on past experience and what we all know now. The key to moving via this stage is to make things as easy as possible.

what are the 4 stages of team development

The last item you need to experience is group members who de-value one another or collectively fall behind. In this meeting, you take notes from every group member and apply these to your group ideas. This way, every employee is aware of they will trust you, and each other going forward. You and your teammates belief one another sufficient to get slightly creative and revolutionary, while still delivering top-notch work on time. Remove obstacles by coordinating tightly with adjoining and upstream groups. Validate your assumptions about what your clients need, then proactively decide what you’re not doing proper now so that you don’t get distracted.

Overly prescriptive or unimaginative workouts can frustrate a group, notably if it’s not their first rodeo. In this exercise from Hyper Island, group members create their own questions on post-its and commerce them with different group members as they mingle and break the ice. Broadly, group development could be understood as a framework or collection of actions designed to improve the method in which a bunch works together. This is an idea that psychologist Bruce Tuckman came up with to properly understand the progress of assorted groups and the development of key contributors. Draw a simple four-stage diagram and ask every person to position a dot or sticky note next to the stage they assume the staff is at.

what are the 4 stages of team development

All teams are made up of people with varying talent sets, perspectives, and desires. As groups work together, conflicts in pondering, approach, or working practices can and will come up. When it’s time to have fun meeting a milestone, consider indulging in a team dinner or time out doing something https://www.globalcloudteam.com/ fun collectively. And, now that you’ve found out established practices that allow you to collaborate effectively, share those with other teams. During the Forming stage of team growth, staff members are normally excited to be a part of the group and eager about the work ahead.

Variations For Project Management

Team members really feel an rising acceptance of others on the team, recognizing that the number of opinions and experiences makes the group stronger and its product richer. Members start to feel a part of a staff and can show pride from the elevated group cohesion. Alasdair A. K. White collectively with his colleague, John Fairhurst, examined Tuckman’s growth sequence when creating the White-Fairhurst TPR model. They simplify the sequence and group the forming-storming-norming phases together as the “transforming” phase, which they equate with the initial performance degree. This is then adopted by a “performing” section that leads to a new efficiency stage which they call the “reforming” section.

The four team improvement stages we mapped out present the perfect framework to reaching high performing groups. The 4 Stages of the model include Forming, Storming, Norming and Performing. As you’ll be able to see from the graphic beneath, at each stage the group experiences adjustments in degree of belief, data sharing, and ultimately their degree of cohesiveness and effectiveness. Read on for my quick tips for getting your staff began on the best foot (Forming), navigating those challenging waters (Storming), and enhancing your team’s “psychological safety” for full group synergy (Norming). These statistics are primarily based on individuals issues in startups, and it isn’t quite clear what p.c of bigger firm failures could be instantly or indirectly attributed to people and team points.

When your team learns extra context about what’s required of them on this stage, they will feel more assured. If you mirror on them, they will inform you a cohesive story about their strengths, wants and performance. When you start to sense that the left hand is conscious of what the proper hand is doing, you’ve made it into the “norming” stage. The challenge now is to move a bit faster whereas maintaining the standard of your work excessive. The staff wants readability and connection greater than anything else at this stage. Take the time to name out assumptions in regards to the work and (more importantly) how you’ll work collectively.

what are the 4 stages of team development

The Norming stage is when teams begin to develop shut relationships, and the group demonstrates cohesiveness. With a greater grasp of shared targets and solidified group construction, members will feel a extra profound sense of camaraderie and shared accountability for the project.…

5 Actionable Steps To Reaching Customer Excellence

Every attainable activity—from meals and groceries, to finance and training, to fitness—now has a digital or online equal, lots of which have seen hovering usership. Nearly all organizations, whether or not conventional corporations or start-ups, are reorienting their business models to be more digital. It’s extremely likely that customers will favor to use many of those digital choices after the crisis. For instance, China’s market anticipates that online penetration will see a permanent bump of three to six share points due to embedded COVID-19 behaviors.

  • Focusing on tradition as a main means to strengthen customer centricity could seem counterintuitive.
  • At a European regional bank, leaders set formidable objectives related to clients, performance, and organizational well being.
  • When you optimize the complete journey and have each part serving to to construct the others, you’ll have a recipe for an exceptional customer service experience.
  • An early utility allowed the team to reply to delays and cancellations extra successfully.
  • Because customer service expertise spans both the pre and post-sale journey, it’s a hugely necessary thing to give consideration to bettering.
  • If you’re a more introverted customer service rep, don’t feel pressured to act as bubbly as your extroverted colleagues.

For example, convenience will proceed to be a precedence for consumers, however people are also craving the return of quality engagement. Speed and response occasions are necessary, however not in the event that they lead to poor execution. And on high of all of it, companies need to determine new ways to create a differentiated buyer expertise. Organizations that prioritize their prospects usually have a tendency to build long-term relationships with them and boost profits. But it’s not sufficient to ship good buyer service—you want to supply glorious customer support, which we are consultants in at Zendesk.

He adds the answer to his list for future reference, then submits the problem to a central staff to replace the script materials so they embrace the new steering. At the following shift change, the materials are up to date and the shift supervisor uses Danny and Gloria’s shared expertise as a story of customer impact. The state of affairs Sal faced looks very totally different for Larry, an employee at an empowerment-engine call center.

Why Culture Issues In Buyer Centricity

Here are seven ways to stand out from the gang that will help you deliver excellent customer service. Heavy-handed process and reward constructions, with little sense of connection to the customer, are widespread amongst these organizations. Rather than seek to embed the customer expertise in worker habits, they tend to use centrally gathered buyer data to direct employees’ actions intimately. But this top-down hierarchy fails to enable the worker to supply a high-quality experience. For example, a quick-service restaurant will probably emphasize quick, dependable service, whereas a high-end resort focuses on high-touch, personalized interactions. A consumer-electronics firm will probably require a really different set of foundational behaviors to fulfill its sector’s demand for constant, fast innovation in designing the next market-shaping product.

client service excellence

With these insights, they’ll provide more meaningful interventions to maintain and build customer confidence while rising buyer lifetime worth and reducing cost to serve. Companies across industries have redesigned their processes to increase security and reveal their dedication to both prospects and staff. Delivery corporations have instituted touch-free packing and delivery in addition to text notifications to avoid face-to-face contact. Leading retailers have moved quickly to supply on-line ordering with supply or protected pickup. Many firms, from mobile carriers to food-delivery services, have made focused investments to construct or increase their digital capabilities. Successful firms have used an agile, iterative approach and design thinking to identify new digital opportunities beyond their consolation zone.

#5 Better Suggestions

Driven by a ardour for Customer Relationship Management (CRM), SuperOffice makes award successful CRM software for sales, advertising and customer support. As the main European CRM provider, SuperOffice is trusted by 1000’s of rising corporations. An overwhelming majority (76%) of shoppers expect customer service reps to know their contact, product, and repair info history.

Book a demo with a SuperOffice professional and we’ll show you the way you need to use automation in SuperOffice Service to reply quicker, escalate pressing tickets and improve group effectivity. In CallMiner’s 2020 Churn Index Report, forty three.3 million persons are switching companies and 88.three million are contemplating switching for reasons that could have been avoided. Plus, by empathizing with them, you’ll have the ability to learn more about their real interests, likes and dislikes, which can help you improve your service in the lengthy term.

client service excellence

Proactive customer service is what happens when a enterprise takes the initiative to assist a customer before the client contacts them for assist. It means anticipating their must keep away from issues from sprouting and trying to resolve problems at the first sign of trouble if necessary. Bad customer support can sink a business—but for a lot of companies, good customer service simply isn’t enough.

Accept A Safe And Contactless Buyer Journey As Your Default

High-quality customer support providers can modify their method based mostly on the customer’s age, language, cultural background, and the character of the issue. They put clients comfy by being courteous, respectful, and sustaining an expert demeanor at all times. In this setting, staff have a say on matters that concern them. Companies that encourage worker possession of options domesticate leaders who act as enablers and coaches, putting the best resolution frameworks in place, and getting out of the greatest way to let their customer-centric engines run. For extra methods to improve help experiences, master these customer support expertise.

We round-up our 7 favorite buyer expertise suggestions, tips and funnies. You won’t get another stuff from us, simply the e-newsletter, around the third week of each month. This article presents the necessary thing findings of the 2022 State of Customer Care Survey and the way companies are shifting priorities at this critical time. If one thing goes incorrect, they wish to know what happened, they usually typically need companies to be upfront about it. When you run into an issue, all the time be honest with the shopper and don’t try to disguise something.

After all, if customers enjoy a optimistic experience, you’ll earn their loyalty, repeat purchases, and the possibility that they’ll affect their friends. But customer service expertise also consists of oblique interactions – and is knowledgeable https://www.globalcloudteam.com/ by how you respond to them. For example, if a buyer writes a submit on Reddit bemoaning the standard of your product, then you can use that as a method to open a dialogue and get their issue resolved.

That would possibly entail creating an automated response notifying the client you obtained their query and are working on their drawback. It could also imply quickly calling back a buyer who left a message on your customer service line. Showing empathy is among the most important customer support expertise companies must grasp. This means partaking in active listening and absolutely understanding your prospects and their problems—not seeing them as an annoyance to handle however as the hero of your story.

Instead of instantly giving the shopper the page URL, walk them through each step of the doc first. If the client will get stuck, present the knowledge base article as a useful, further reference. If they comply with alongside successfully, send them the link as a follow-up guide in case the same concern happens once more. A delightful buyer experience usually starts with an enthusiastic greeting. Reps should attempt to outwardly show their interest within the customer’s problem and specific an optimistic perspective in direction of finding an answer.

The capability to supply wonderful customer service will set you apart from other companies in your trade and give you an edge over competitors. And since competitors by no means sleeps, every organization has to attempt to remain ahead. When it involves customer satisfaction, it’s not sufficient to simply present a good services or products. Companies need to go beyond that and create an expertise that is gratifying, handy, and memorable. While this is just one pattern of the evolution of buyer support, corporations must innovate their customer journeys to adapt to today’s technology, platforms, and demands. The SuperOffice customer support team decreased response times from 5 hours to lower than 1 hour in lower than 6 months, without compromising on high quality.

client service excellence

Data from the company’s customer research exhibits that shorter wait times are better. Because escalations to managers lengthen wait instances, Sal needs to get this angry buyer off the telephone rapidly. Some are going to be filled with friction as customers brazenly provide suggestions about your brand. Step two is positioning the response so the shopper feels like you got here to the conclusion collaboratively. This creates a extra pleasant experience than when you were to simply copy and paste a prewritten solution. It’s the primary responsibility of the customer service rep to offer an effective resolution to the customer’s downside.

Create opportunities for employees to beat private barriers more rapidly. In one automotive organization, firm brass asked dealership managers to talk about customer-service metrics and potential improvements with the sales staff every morning. After a couple of weeks of limited adoption, leaders realized that a number of managers simply didn’t really feel comfy making formal presentations to their teams.

client service excellence

Businesses should pay special consideration to prospects to foster loyalty and sustain with ever-changing demands. Consider the next steps to comprehend the benefits of a customer excellence program. While a growing buyer base is a positive sign for enterprise, it puts greater strain on contact centers that are already beneath pressure. More customers mean increased client service excellence name numbers, and with extra complex calls, prospects tend to should telephone contact centers over and over again—further affecting capacity and leading to a extra unfavorable CX general. Over the previous two years, buyer care leaders have needed to shortly adapt techniques and methods of working to accommodate the shift to working from residence.…

Software Development Consulting Charges In 2024

Mid-Market Class consultancies tend to offer the best stability between price and high quality. Projects often vary in size from $500,000 to greater than $100 million. You’re inspired to look at the software program solutions we’ve developed for numerous domains in our portfolio. It’s a good selection https://www.globalcloudteam.com/ as quickly as you’ve labored with a consulting company for some time and able to proceed month-to-month cooperation. Also, it’s higher to examine their portfolio on their web site or learn reviews on Clutch or GoodFirms to ensure that you’ll get a good service.

Consultants who help shoppers with product administration can charge between $175 to $250 per hour. If you consult clients for range coaching, you can cost between $150 to $250 per hour. A lot of vendors assist their purchasers to gather all needed knowledge as well as our firm. Below, we have supplied rough price examples for some of the main industries so that you simply can think about. Learn in-depth about what are co-manged IT companies, how does it work, Benefits, who ought to consider and how to determine on the proper co-managed IT service supplier.

software consulting rates

Here’s a quick abstract of the different varieties of software program consultancies, and their respective hourly rates and project costs. Consulting fees differ drastically by industry, and it would be impossible to list a mean hourly rate for every industry. The desk beneath lists the typical consulting hourly rate by industry. Your payment structure is essential to understand when using a marketing strategy template to complete the financial projections of your consulting business plan.

Consultant’s Expertise And Expertise

Indeed, the cost seems to be an important facet of any software growth life cycle. To avoid downfalls, all these factors must be thought of and double checked beforehand. Offshore improvement projects often go over budget and miss deadlines, in part due to the inefficiency of speaking throughout time zones. Day-to-day problems that could presumably be resolved in a matter of minutes by a group in the same time zone, can take days when working across time zones. They can have between 2 to 10 workers, including the owners of the corporate, and generally work with startups, local small companies, and medium sized regional companies. Hourly rates are usually between $385 to $850 per hour, relying on the experience stage of the developer/consultant.

software consulting rates

Multiply this dynamic across the hundreds of problems that arise on most growth projects, and it’s straightforward to see how delays are common when working with offshore groups. In other words, you pay for the outcome and outcomes the consulting firm creates for you. Generally, IT consultants cost 10% of the worth of what they’re offering. These IT corporations usually have between 5 to 10 staff, including software consulting rates the company owners, and principally work with startups, small and medium-sized local companies. Consulting rates software program engineer of a small company charges ranges from $75 to $125/hour, making them essentially the most reasonably priced option from the list. Data migration is a most delicate course of similar to transporting digital DNA from one software or hardware piece to another.

Location

Bigger corporations used to coping with global enterprises are more pricey but are capable of dealing with complex technological infrastructure. Projects with multiple options require substantial analysis earlier than consultants can provide suggestions. Hence, you’ll pay more when consulting on complex initiatives such as developing a full-featured multiplatform ride-hailing app with safe cloud storage and backend. On the opposite hand, the advisor would possibly cost a lesser charge for a simple note-taking app. Building custom software program is an efficient way to enhance effectivity and innovation inside your group.

  • For example, in accordance with ZipRecruiter, IT consulting hourly charges in the US can range from $18 – $25 for the entry degree consultants to $150 – $300 for the skilled specialists.
  • When a buyer is unsure whether or not or not they will collaborate with the software program development group, this evaluation is factored into the initial stage of the cooperation.
  • Since 2011, we have been assisting startups and enterprises of every kind in acquiring all kinds of IT services and customised software products.
  • Hence, you’ll pay extra when consulting on complex tasks such as developing a full-featured multiplatform ride-hailing app with safe cloud storage and backend.
  • As a result, they work in a staff of more certified builders and are capable of perform solely simple duties.
  • The offshore staff needs clarification of the issue, responds whereas you’re asleep, and so they head home while you head into the workplace.

Understanding these components is crucial for each consultants and shoppers to determine fair and competitive pricing. Another crucial factor influencing hourly charges is whether or not the IT consultant focuses on a particular area or capabilities as a generalist. For 7 years and counting, we’ve been offering top-quality IT consulting and implementation to purchasers worldwide.

Healthcare

To find your perfect builders for the in-house team it’s all the time better to go looking via skilled platforms like LinkedIn or Glassdoor. These web sites have all the necessary info to satisfy your search. Middle developers can work on the project independently and cope with complicated technical problems.

software consulting rates

In our experience, in-house developers or offshore software development companies are essentially the most appropriate variants. Choosing considered one of these choices, you’re absolutely protected and can be sure about the quality. The first issue that may change customized software improvement prices is the platform of choice.

This means that within the company’s invoice management software program, invoices are scheduled for fee after a set variety of days upon receiving the invoice (15, 30, and 60, respectively). Detailed estimates are based mostly on thorough description of the forthcoming software platform, including wireframes, specs, and other documentation. Our managers will supply a thorough assessment inside two business days if a buyer approaches us with a ready-made paperwork package.

Average Consulting Rates By Business

In phrases of cost-efficiency, Central Europe might be one of the best vacation spot. There are many outsourcing IT companies and thus lots of experienced builders and software program architects that present consulting providers. We’re going to evaluate software developer consulting rates by region within the subsequent part of the article. Businesses usually rent consultants to get a piece of advise on configuring a big software like SAP or Oracle. This is among the reasons why software engineer consulting charges are so high.

software consulting rates

Therefore, software engineer marketing consultant hourly fee forms considering these calls for. Note that these are basic ranges, and actual charges can differ based mostly on negotiations, the specific needs of the shopper, and the market demand for certain expertise. Additionally, some consulting companies might supply project-based pricing or retainer preparations rather than hourly charges.

Small Class software development companies are inclined to run very lean companies with a handful of staff and low bills. These firms are usually well known and in style among software program developers, so they have a tendency to attract prime expertise and build sturdy development teams. Still, some corporations prefer to cost a onerous and fast amount after the work is completed. They also work with giant budgets but not as giant as enterprise-level ones.

Enterprise solutions check with such that handle a company’s wants in a holistic method rather than focusing on them one after the other. Enterprise solutions serve the purposes of large corporations, often recognized as enterprises. Such options principally feel the gaps in the interplay between different firm facets. When an IT company reaches an enterprise scale, the danger of such gaps will increase simultaneously with the expansion. That’s why businesses hire IT consultants — to help them design, optimize, architect, and implement software program and processes. They additionally spend a huge portion of their time in search of consulting purchasers.

software consulting rates

According to the Grand View Research report, North America dominates and is expected to proceed dominating the consulting market in terms of revenue. They aren’t as expensive as earlier corporations, yet not cheap either — about $200-$300 per hour of IT consulting. There are plenty of dependable platforms the place you can hire freelancers. As you understand, this variant is the most affordable but not essentially the most trustworthy. Furthermore, no one can guarantee that your project shall be completed and you may be satisfied with its high quality. Having no assurance, you could face plenty of bugs in your project and just waste money.

Ever puzzled exactly what other coaches are offering, and ​for how much? Find out if you’re charging too much or too ​little by benchmarking your personal charges with this free report. So, should you think a project will take you 50 hours, quote your going fee for 60 hours as a substitute. However, this rate doesn’t account for your bills, taxes, and insurance.

Listing a regular IT consultation fee is difficult as a end result of a quantity of elements decide how a software consultant would charge. The project-based mannequin is more complicated than the hourly mannequin, however you understand exactly how a lot you pay upfront. IT consultants work inside virtually all industries and have deep domain expertise (healthcare, logistics, fintech, blockchain). IT consulting specialists in logistics are targeted on building sophisticated supply chain tracking and administration systems. The calls for for high efficiency are reflected within the IT advisor cost, starting at $35 per hour in Central/Eastern Europe and up to $250 per hour in the US. Depends on their qualification, expertise, country of residence, applied sciences they’re consultants in, and fee structure.…

Qaydalar və Şərtləri oxuyun və qəbul edin, həmçinin yaşınızı təsdiqləyin; mostbet yukle Mostbet də müştəri dəstəyi xidməti bu sahədə fəal və peşəkar mərc oyunları üzrə peşəkarlardan ibarətdir. bir səhifə açılır Əgər siz mərcinizi sata bilmisinizsə, o zaman o, satışın edildiyi əmsalla hesablanacaq və etməmisinizsə, mərc məbləğini itirirsiniz. istifadə etməyə Siz profil parametrlərinizə keçərək və “Tarix” tabına klikləməklə geri çəkilmə sorğunuzun statusunu yoxlaya bilərsiniz. onlayn qumar portalının